Frequently Asked Questions
How do I delete a product from my basket?
How do I change the number of a product in my basket?
Which methods of payment does cyclewear.eu offer?
Is it possible to try on clothes or to collect them at your company?
If I order something, how long does it take for the product to be delivered?
How is it possible that the prices of cyclewear.eu are so low?
If a garment does not fit, can I change it for something else?
Will I be informed about my order?
Where can I find my order number?
Q: How do I delete a product from my basket?
A: Go to your shopping basket. In the basket you can see all items you have added. Klick on the trashbin to delete your products. All selected items should have been deleted now.
Q: How do I change the number of a product in my basket?
A: Go to your basket. There are boxes with the number of each product behind the product information. Fill in the desired number and then press the “Update” button. The numbers should have been changed now.
Q: Which methods of payment does cyclewear.eu offer?
A: There are several possibilities to pay for an order placed on cyclewear.eu. All Active Trading B.V. only sends orders that have been paid for in advance, with the exception of C.O.D. orders. You can use: pay in advance, C.O.D., Ideal, Mistercash, Maestro, Giropay, Sofort banking and Paypal.
Q: Is it possible to try on clothes or to collect them at your company?
A: If you want to try on the clothes or if you wish to pick up your order, you can visit our store
Dorpsstraat 19
3930 Achel
Belgium
Q: What size do I have?
A: To determine your size, use your regular size, because most of our clothes have a normal size. If an item is larger or smaller than normal, it is mentioned in the product information. In case of doubt, consult our size schedule (see bottom website). Or read the reviews of our customers to know what they thought of the product size.
Q: If I order something, how long does it take for the product to be delivered?
A: Because we have all products in stock we guarantee a fast delivery. The average delivery period is only 1 day within the Netherlands and 2 to 3 days in the rest of Europe.
Q: How is it possible that the prices of cyclewear.eu are so low?
A: Because cyclewear.eu buys its products directly and in bulk from the manufacturer we can offer the products at very keen prices.>
Q: If a garment does not fit, can I change it for something else?
A: If your purchase does not appear to be what you were looking for you can return this product. For this, you have 30 days after receiving your order to indicate that you wish to return an item and then another 30 days to return the product. If the entire order is returned, the shipping costs are also refunded. Shipments are returned on the customer’s account.
It is important that the product you wish to return is complete and in original packaging. We can not accept damaged or used items in return. Clothing can be tried on off course, but in relation to hygiene, clothing that contains traces of use cannot be returned. Washed clothes therefore cannot be returned. Electronics can only be returned in the sealed package. Opened food and personal care products are not accepted back. If you have bought a bundle offer, the entire bundle must be returned.
Unstamped return shipments will be charged to the customer.
Q: Will I be informed about my order?
A: If you have placed an order on the website, you will immediately receive a copy of the order by e-mail*. After that you will be informed about the status of your order by e-mail.
*At some web mail accounts it can be possible that the e-mail of cyclewear.nl ended up in the spam e-mail map.
Q: Where can I find my order number?
A: If you have placed an order on the website, you will immediately receive a copy of the order by e-mail*. At the top of that e-mail you can find your order number. Please, mention the number on your payment order.
**It is possible that some webmail accounts place the cyclewear.nl e-mail under the unwanted e-mails.
Q: How is the parcel being sent?
A: We send our parcels by PostNL. The postman delivers the parcel at your house. If you are not at home, the postman leaves a receipt in your letterbox, with which you can collect your parcel at the nearest post office.
