Question & Answer


Do you have a question? Chances are you’ll find the answer below! We’ve collected the most frequently asked questions and added clear answers. Very handy. Is your question not listed or do you still want to ask something? No problem—just send us a message. We’re happy to help!

How do I remove a product from my cart?

Do you want to remove a product from your shopping cart? Then adjust the quantity to 0. The article will then automatically disappear from your cart. Simple and quick!

How do I change the quantity of a product in my shopping cart?

Click in your shopping cart on the quantity next to the product and adjust it to the desired quantity. The change is automatically saved.

What payment options does cyclewear.eu offer?

You can pay online with the following payment methods: iDeal, Maestro, MasterCard, Bankcontact, Apple Pay, Google Pay, Visa, American Express, PayPal and Klarna.

Please note: some payment methods are exclusive to selected countries.

Is it possible to try on or pick up clothes on location?

Yes, of course! All products you see in our webshop are also physically in stock in our concept store in Achel. You are more than welcome to come and try them on or pick up your order.

What clothing size am I?

Most products with sizes have a handy size chart. Still not sure? Feel free to contact us—you can also call us during opening hours. We're happy to help you choose!

If I order something, how long will it take before I receive it?

Because we have everything in stock, we can deliver quickly. If you order on a working day, you will usually receive your package within 1 to 2 working days.

If a garment doesn't fit properly, can I exchange it?

If your purchase is not to your liking, you can return this item
return. You have 30 days after receiving your order to do this.
to indicate that you wish to return an item and then
30 days to return the product. If the entire order is returned
Any shipping costs incurred with your purchase will also be returned
have been calculated and refunded. Costs for returning are for
customer's account. It is important that the product you wish to
return is complete and in the original packaging. Damaged
and used items we unfortunately cannot accept returns. Clothing
can of course be tried on, but for hygiene reasons we cannot
do not accept returns of clothing that shows signs of use. Washed
We cannot accept returns on clothing. Electronics can only be returned
be returned in the sealed packaging. Opened or
opened food and care products are also not returned
accepted. If you use a bundle offer, you must also
the entire bundle must be returned.

We have chosen not to use the exchange of
products. This is because it is often too much for both the customer and for us.
turns out to be a long and cumbersome process.

Would you like a different size or, for example, a different color?
the article? You can then return the old product via our
return procedure and then place a new order via our site
with the desired product. The outstanding amount of the return shipment
will be refunded to your bank account as soon as possible after receipt. This
This way you will have the desired product at home the fastest and you do not have to
to wait until the product is exchanged. Unstamped returns will be charged to the customer .

Will I be kept informed about my order?

Yes, you will be kept informed of your order by email. Please note that our emails can sometimes end up in your spam folder, so check that if you do not receive anything.

How is the package shipped?

We ship our packages via PostNL. Are you not at home during delivery? Then you will receive an email or notification from PostNL with information about where and when you can pick up your package. Would you rather not have it shipped? You can also choose to pick up your order in our concept store in Achel.

Contact Us

Do you have any other questions about your order, a product or anything else? Don't hesitate to contact us. We are happy to help you!